Front Desk Associates are ambassadors for the hotel. They greet and register guests, provide outstanding service, and settle the guest’s account upon completion of their stay. 

 

·         Maintain accurate front desk cash drawers, room sales, and accurate folio transactions

·         Greet, register, and assign rooms to guests

·         Issue room key and escort instructions

·         Transmit telephone messages

·         Answer inquiries pertaining to hotel services, local shopping, dining, and entertainment

·         Keep records of room availability and guests' accounts

·         Compute bills, collect payments, and make change for guests

·         Make and confirm reservations

·         Post charges such as room, sundry items, fax, copy or telephone

·         Make restaurant, transportation, or entertainment reservations, and arrange for tours

·         Deposit guests' valuables in safe deposit box

·         Answer telephone calls promptly and politely in accordance with hotel policies

·         Restock coffee station as needed

·         Restock work area - maintain neat and organized work area

·         Deliver supplies to guests as needed